Specialist Platform Operations : AngloAmerican AngloAmerican

Job Summary

•With exposure to a wide range of problems and a real opportunity to help us shape the function, you will ensure the management of all infrastructure and operations activities related to the Data Analytics technical platforms

•Location: Open Location
•Reference Id: REF6958J
•Experience / Work Type: Associate / Permanent Employee

Duties and Responsibilities

•Define and manage Platform Ops and Monitoring in alignment with SLA’s in alignment with Product Teams
•Manage technical incident triage and resolution process
•Accountable for Data Analytics technical support, strategy formulation, communication and execution
•Root cause analysis of technical support problems, identify trends & patterns of technical problems along with creation of an integrated feedback loop to relevant teams
•Coordinate Platform Operations release management activities with product and support teams
•Define and oversea DE and ML Model support and Monitoring, performance management, incident triage and resolution
•Coordinate with engineering operations to advance the utilisation of automation for monitoring and support
•Ensure stability and robustness of 3rd Party application support ensuring SLA’s are met in alignment with Product teams

Qualifications and Experience

•Required: An undergraduate qualification (Bachelors / Honours degree or equivalent) in a relevant technical discipline.
Information •Management/Technology or Computer Science discipline career
•Process design, analysis and reporting activities for a product support team
•Demonstrated knowledge of a data technology role and financial management
•Strong proven analytical skills and attention to detail.
•Ability to manage multiple tasks and projects in a complex environment and work to deadlines and working with cross-geographical teams and cultures
Other technical skills;
•Release Management Processes
Operation experience of large scale Cloud solution preferably Azure
experience with; CI / CD
•Infrastructure and Application monitoring and alerting tools
ITIL or Similar

How to Apply

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