Network Engineer - Tier 4 : Herotel Herotel

Job Summary

Network Engineer - Tier 4 wanted at Herotel. PURPOSE OF THE ROLE: Network engineers are the technical experts responsible for setting up computer networks, maintaining them, and offering technical support to users where necessary.

Duties and Responsibilities

Key Performance Areas would include, but are not limited to:
• Operations
• Effective fourth level resolution (Troubleshooting is escalated from helpdesk tier 1-3 then NOC)
• Program network configuration
• Monitor and troubleshooting general efficiency of network proactively
• Build and maintain strong team and interdepartmental relationships
• Follow-up and coordinate effectively between departments to ensure resolution of queries
• Assisting in research and advise on new systems and equipment to implement
• Provide training to new and existing helpdesk employees, continually develop both personally
and professionally
• Ensure effective creation and resolution of tickets
• Provide support to Herotel when reasonably requested
• Project planning of new upgrades and networks
• Support in-house technicians
• Ensure downtime is kept to a minimum
• Reactive maintenance and coordination of network
• Conduct core network configuration and troubleshooting
• Logical design, drawing and documentation of networks
• Adhere to policies and procedures
• Perform adhoc duties when reasonably requested from time to time
• Client
• Effective communication and feedback to clients
• Build excellent client relationships
• Quick turnaround time for resolving queries
• Maintain code of conduct and high standard of ethics towards clients
• Reporting
• Ensure overall timeous and accurate reporting
• Helpdesk ticket reporting
• Back call usage reporting (Fibre usage reporting)
• Reporting on Logical documentation and drawings of networks
• Reporting on Conduct core network configurations and troubleshooting
• Specialty
• Systems
• IP & Routing
• Efficient IP Planning
• RF
• Cyber Security
• Problem solving on specific back calls of high sites
• Implementation of new high site configurations
• Maintaining current DNS/Mail server structure
• Monitoring software

Qualifications and Experience

The successful candidate must have the following experience/skills:
• Ability to work independently
• Customer service skills
• Ability to work quickly and under pressure
• Problem-solving skills
• Time management skills
• Communication skills (written and verbal)
• Delegate and manage the lower tiers


• Wifi qualifications
• Mikrotik qualifications
• MTCIE experience
• Experience with TCP/IP, DNS, DHCP, routers, IP routing, and switches
• 2 -4 years’ experience

How to Apply

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