Medihelp is looking to employ a Call Centre Consultant.
Render an exceptional service to all clients by effectively handling telephone and web chat enquiries from clients.
Responsible for finalising/giving instructions to investigate/correct erroneous transactions.
Liaise directly with Medihelp clients (members, prospect members, service providers, brokers etc.)
2 years’ applicable call centre/client service experience in the insurance, medical scheme and/or banking environment.
Successful completion of the Soft Skill course within 6 months from appointment
Must be willing to work shifts
Language proficiency in English and Afrikaans (read, write and speak)
Successful completion of the selection process based on criteria that determine the candidate’s potential with regard to the following competencies:
Building trust and credibility;
Must be willing to multiskill in Claims, Membership and chronic medication enquiries.
To apply click on the view more information button below.View more information
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