Medihelp Call Centre Consultant : Medihelp Medihelp



Job Summary


Medihelp is looking to employ a Call Centre Consultant.

Duties and Responsibilities


Render an exceptional service to all clients by effectively handling telephone and web chat enquiries from clients.

Responsible for finalising/giving instructions to investigate/correct erroneous transactions.

Liaise directly with Medihelp clients (members, prospect members, service providers, brokers etc.)

Qualifications and Experience


Grade 12.

2 years’ applicable call centre/client service experience in the insurance, medical scheme and/or banking environment.

Successful completion of the Soft Skill course within 6 months from appointment

Computer literate.

Must be willing to work shifts

Language proficiency in English and Afrikaans (read, write and speak)

Successful completion of the selection process based on criteria that determine the candidate’s potential with regard to the following competencies:

Customer Focus;

Business Insight;

Building trust and credibility;

Teamwork.

Must be willing to multiskill in Claims, Membership and chronic medication enquiries.

How to Apply


To apply click on the view more information button below.

View more information

About Medihelp


Medihelp Jobs, Vacancies, Internships, Bursaries. Medihelp Medical Scheme is one of the top five open medical schemes in South Africa. For the past 115 years, Medihelp has adapted successfully t...

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