It Service Desk Junior Consultant : University of Capetown University of Capetown



Job Summary


We are looking for a dynamic, motivated and organized person to join our IT Service Desk team whom supports staff
and students with their basic ICT needs via the telephone and onsite.

Duties and Responsibilities


Responsibilities include:
• Capturing support requests
• Researching and providing accurate and comprehensive solutions to customers primarily via telephone
• Participating in team projects, as well as research and development of services

Qualifications and Experience


Requirements include:
• Grade 12 or a technical equivalent
• Current A+ qualification
• 1 year in a customer-focused IT support position.
• Excellent working knowledge of the use of common IT hardware and software applications
• Strong customer service ethic
• Excellent problem-solving skills for Microsoft and Apple Mac
• Excellent written and spoken communication skills
• Business and technical writing skills
• A valid code 08 driver’s license

How to Apply


To apply, please e-mail the below documents in a single PDF file to [email protected]
-UCT Application Form
• A letter of motivation; and
• Curriculum Vitae (CV).
Please ensure the title and reference number are indicated in the subject line.
An application which does not comply with the above requirements will be regarded as incomplete and might not be considered. Only shortlisted candidates will be contacted and may be required to undergo competency assessments.

Click on the view more information button below to download UCT Application Form

View more information

About University of Capetown


The University of Cape Town (UCT) is a public research university located in Cape Town in the Western Cape province of South Africa. UCT was founded in 1829 as the South African College making it t...

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