•Dis-Chem Pharmacies require the committed services of a Customer Consultant for their La Lucia store.
•Interact with Dis-Chem’s customers, and provide them with the necessary information to address inquiries regarding products and services.
•Deal with, and help resolve any customer complaints and concerns
•Ensure accurate data capturing and completion of documentation is done
•Check card balances, card reports and/or statements for customers
•Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
•Ensure Accurate Process of Transaction – TRMS – capturing and reporting
•Manage stock control and shrinkage
•Checkpoint reversals on statements
•Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
•Ensure effective internal communication (within customer service/benefits programme)
•Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
•Manage and report complaints and compliments through the customer service diary
•Ensure effective external communication (customer feedback)
•Respond to written or e-mail queries on various platforms
•Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
•Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs
•Accurate recruitment and capturing of customers
•Coordinate and manage in-store events and promotions
•Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
•At least 1-year experience in administration or public relations
•Strong communication and customer interaction skills
•Computer literate – MS Office
•Willing and able to work retail hours
•Administration / Customer •Service / Public Relations qualification
•Third additional language
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Expiry Date 30 Nov 2021
Posted by Dis-Chem Pharmacies LimitedView Full Ad