Altron Junior Application Support Engineer : Altron People Solutions

Job Summary

Altron People Solutions is looking to employ a Junior Application Support Engineer.

Duties and Responsibilities

Responsibilities:

On line monitoring, administration and support of Altron SI applications running on Windows, UNIX and Oracle based platforms

Provide operational & business support for various Altron SI applications to ensure service is provided within customer Service Level Agreements

Monitor, log, investigate and resolve failures on transaction processing applications

Liaise with and provide assistance to customer representatives during problem resolution

Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer

Perform scheduled daily, weekly monthly support tasks

Perform proactive analysis of failures and trends on Altron SI applications and data to improve service levels

Conduct routine maintenance, upgrades and deployment of Altron SI applications

Provide assistance and training to Altron SI support team members

Perform after hours standby support on Altron SI applications running in a production environment

Comply with the business footprint shift requirements of the Altron SI support team

Qualifications and Experience

Education Required:

3 Year tertiary qualification or a relevant IT qualification

Experience Required:

1 - 2 years application support experience

Essential Competencies:

Basic knowledge of the disciplines in an application support environment, incident handling, change management, problem management etc.

Problem solving exposure at application and business transaction level using application log files and SQL database queries

Commitment to performing routine as well as investigation/analysis work tasks

Ability to solve low to medium complexity problems

Understand the support team technical competency

Self-motivated, proactive, taking ownership of problems until they are resolved

Mature person with the sense of responsibility to do after hours standby

Advantageous Competencies:

Good oral and written communication skills

Good customer relationship skills

Problem solving skills

Quick learner (short initial ramp up period)

How to Apply

To apply click on the view more information button below.