Altron People Solutions is looking to employ a Junior Application Support Engineer.
On line monitoring, administration and support of Altron SI applications running on Windows, UNIX and Oracle based platforms
Provide operational & business support for various Altron SI applications to ensure service is provided within customer Service Level Agreements
Monitor, log, investigate and resolve failures on transaction processing applications
Liaise with and provide assistance to customer representatives during problem resolution
Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer
Perform scheduled daily, weekly monthly support tasks
Perform proactive analysis of failures and trends on Altron SI applications and data to improve service levels
Conduct routine maintenance, upgrades and deployment of Altron SI applications
Provide assistance and training to Altron SI support team members
Perform after hours standby support on Altron SI applications running in a production environment
Comply with the business footprint shift requirements of the Altron SI support team
3 Year tertiary qualification or a relevant IT qualification
1 - 2 years application support experience
Basic knowledge of the disciplines in an application support environment, incident handling, change management, problem management etc.
Problem solving exposure at application and business transaction level using application log files and SQL database queries
Commitment to performing routine as well as investigation/analysis work tasks
Ability to solve low to medium complexity problems
Understand the support team technical competency
Self-motivated, proactive, taking ownership of problems until they are resolved
Mature person with the sense of responsibility to do after hours standby
Good oral and written communication skills
Good customer relationship skills
Problem solving skills
Quick learner (short initial ramp up period)
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